Simple issue reporting for unattended machines
When something breaks, customers notice first. Report Desk gives them a clear, structured way to tell you, without phone calls, sticky notes, or messy forms.
What is Report Desk?
Report Desk is a QR-code based issue reporting system for unattended or lightly staffed machines. Each machine gets a QR code. When scanned, customers can quickly report problems.
Machine not working
Report machines that are completely down or unresponsive
Payment issues
Card readers, bill acceptors, or coin mechanisms not working
Jammed or stuck
Mechanical jams or unresponsive parts that need attention
General feedback
Suggestions, comments, or other feedback from customers
All reports land in one place, tied to the exact machine and location.
No app required. No training required.
How it works
Get up and running in minutes with a simple four-step process.
You create machines & locations
Add your machines (games, wash bays, kiosks, etc.) in the dashboard.
We generate QR codes
Place a QR code on each machine. Print or display digitally.
Customers scan & report
They select the issue, add a short note (and optional photo), and submit.
You get a clean, organized view
See what's broken, where, and how often, without duplicate noise.
See what your customers see
After scanning a QR code, customers get a simple report form.
Try Live DemoBuilt to avoid spam & duplicate reports
One of the biggest problems with QR reporting is repeat complaints. Report Desk solves this intelligently.
You get signal, not noise.
Use cases
Report Desk is designed for any unattended or semi-attended equipment.
If customers use it and it can break, Report Desk fits.
New Issue Reported
Bay 3 - Main Street Car Wash
Issue: Payment not working
Machine: Self-Serve Bay 3
Note: Card reader shows error
Email-first experience
Every report lands in your inbox instantly. No need to check a dashboard constantly.
- Instant email notifications for new issues
- Add up to 5 teammates per location
- Keep your whole team in the loop automatically
Why operators use Report Desk
It's not telemetry. It's human-reported reality.
- No more “someone mentioned it last week”
- Fewer phone calls and staff interruptions
- Faster awareness of real issues
- Clear history per machine
- Proof that issues were reported and addressed
Pilot phase
Report Desk is currently in pilot with a small number of operators.
Full access
Your feedback shapes the product
No long-term commitment
🎁Pilot incentive: Operators who actively participate and provide feedback receive 3 months free once we exit the pilot phase.
Simple, flat pricing
No surprises. No hidden costs.
Interested in joining the pilot?
If you operate unattended machines and want to help shape a better reporting system, we'd love to hear from you.