The simplest way to keep your machines running
Know what's broken, what's been fixed, what it cost, and where every machine stands. Replace notebooks, spreadsheets, and group chats with one system built for operators.
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What is Report Desk?
Report Desk is a machine operations system that gives you one complete record for every machine you own. From the day you buy it to the day you sell it , issues, maintenance, parts, costs, and location , all in one place.
Full machine profiles
Acquisition date, cost, condition, serial number, status, and owner , every detail in one place.
Complete lifecycle tracking
Track machines from purchase through daily operations to sale or retirement. Know ROI at a glance.
Parts & cost tracking
Track every part ordered, installed, and its cost. See total spend per machine instantly.
Locations & inventory
Organize machines across locations, routes, and warehouses. Move machines between them anytime.
One system for your entire operation. No complex setup. Works at any scale.
How it works
Get your whole operation organized in minutes.
Add machines & locations
Set up your machines and where they live , on location, on a route, or in the warehouse.
Track issues & maintenance
Staff log issues directly. Optionally, add QR codes so customers can report problems too.
Log fixes, parts & costs
Record repairs, order parts, and track what each machine costs to keep running.
See the full picture
Machine health, total costs, service history, and lifecycle stage , all at your fingertips.
Try the reporting experience
See how easy it is to report an issue , via QR code, link, or the dashboard.
Try Live DemoBuilt to avoid spam & duplicate reports
One of the biggest problems with QR reporting is repeat complaints. Report Desk solves this intelligently.
You get signal, not noise.
Every machine, one complete record
Every machine gets a full profile , from the day you buy it to the day you sell it. No more digging through emails, binders, or someone's memory.
Complete machine profile
Real-time machine status
Full lifecycle tracking
Seller, purchase price, acquisition date , all recorded.
Issues, repairs, parts, maintenance costs , the full service history.
Buyer, sale price , close the loop and know your true ROI.
Move machines between locations at any time. History follows the machine, not the location.
Organize by location, route, or warehouse
Whether you run one location or fifty, Report Desk keeps your inventory organized. Machines can live on a route, at a location, or sit in the warehouse until they're needed.
- Full location database with address, manager, and owner contacts
- Location types: main business, route, and warehouse
- Move machines between locations anytime , history stays with the machine
- Warehouse machines tracked separately (not active on location)
Main Business Location
12 machines · 3 need attention
Route Locations
8 locations · 47 machines total
Warehouse
5 machines in storage · Ready to deploy
Track every part, from order to install
No more guessing what was ordered, when it arrives, or what it cost. Every part is tied to the machine it's for.
Parts pipeline per machine
Part identified as needed
Purchase placed, tracking cost
Arrival date tracked
Part arrived, ready to install
Fitted to the machine, cost logged
What's tracked per part
Parts wish list
Keep a list of “nice-to-have” upgrades and long-term part needs. When the budget's there, move them to an order.
Linked to machine costs
Parts costs feed directly into total machine operating cost. Know exactly how much each machine costs to keep running.
Everything else you need to run your operation
Beyond profiles and parts , Report Desk handles maintenance schedules, documents, bulk imports, and more.
Service & Repair Logs
Track every repair, maintenance task, and service call in a timeline view. Know exactly what's been done and when.
Maintenance Scheduling
Set up recurring maintenance tasks with email reminders. Never miss filter changes, cleaning, or inspections again.
Document Storage
Upload manuals, diagrams, and reference docs. View PDFs and images right on Report Desk. No downloads needed.
Bulk Import
Import machines from Excel or Google Sheets. Download a template, fill it in, and upload , machines created instantly.
Smart Duplicate Prevention
When customers report via QR, repeat complaints are grouped. Rate-limiting keeps things manageable.
Fully Correctable Data
Made a mistake? Fix it. Every field , dates, costs, parts, notes , can be corrected at any time.
Replace your spreadsheets with a system built for the job.
Built for your industry
Report Desk is designed for anyone who manages machines across one or more locations.
Import games from Pinball Map in seconds. Manuals auto-pulled from public databases.
Track bay issues by location, not guesswork
Track washers & dryers by number
Track uptime and service history per station
Reduce service calls with preemptive fixes
Stop losing sales to silent failures
If you own machines and need to keep them running, Report Desk fits.
New Issue Reported
Bay 3 - Main Street Car Wash
Issue: Payment not working
Machine: Self-Serve Bay 3
Note: Card reader shows error
Email-first experience
Every report lands in your inbox instantly. No need to check a dashboard constantly.
- Instant email notifications for new issues
- Add up to 5 teammates per location
- Keep your whole team in the loop automatically
Connect to the tools you use
Report Desk integrates with your existing workflow. Automatically create tasks when issues are reported, no manual data entry required.
Zapier
Connect to 6,000+ apps. Trigger workflows when issues are created or resolved.
Connecteam
Auto-create tasks for your field team. Issues become actionable work orders instantly.
Slack, WhatsApp & More
Get notifications in Slack, WhatsApp, or your preferred communication tool.
Instant task creation
Issues become tasks automatically, no copy-pasting needed
Keep teams in sync
Field techs see new issues in their usual workflow
Simple setup
Step-by-step wizard guides you through the process
Why operators use Report Desk
One system for every machine you own , so nothing gets lost, forgotten, or repeated.
- No more “someone mentioned it last week”
- Know exactly what every machine costs to keep running
- Full lifecycle from purchase to sale , in one place
- Parts tracked from order to install, tied to the machine
- Move machines between locations without losing history
- Replace spreadsheets, binders, and chat threads
Pilot phase
Report Desk is currently in pilot with a small number of operators.
Full access
Your feedback shapes the product
No long-term commitment
🎁Pilot incentive: Operators who actively participate and provide feedback receive 3 months free once we exit the pilot phase.
Simple, flat pricing
No surprises. No hidden costs.
*Pre-pilot pricing. Subject to change after pilot concludes.
Ready to get your machines organized?
If you manage machines across locations and want one system to track everything, we'd love to hear from you.